Refund Policy

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel. 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange fora replacement item to be  sent to you as soon as possible.

Please do not return items to us without authorization from support first email Support@giftfromu.com

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60 day returns policy from the date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked they are made to order per your purchase. 

Shipping and insurance is non-refundable.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. 

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team Support@giftfromu.com for review, along with your order ID.